Refund Return Policy

At HAPPYCLUBRIDES , we strive to provide a seamless experience for our customers. This policy outlines the terms for refunds and returns related to wallet transactions and ride bookings. Please read this carefully before using our services.

Wallet Transactions

1. Adding Funds to Wallet

• Non-Refundable: All funds added to your HAPPYCLUBRIDES wallet are non-refundable once the transaction has been completed.


• Usage of Wallet Balance: The balance in your wallet can only be used for services offered within the HAPPYCLUBRIDES platform, such as ride bookings and other related services.


• Incorrect Fund Addition: If an error occurs while adding funds to your wallet (e.g., an incorrect amount or duplicate transaction), please contact our support team within 24 hours at support@happyclubrides.com. We will review the issue and, if applicable, provide a resolution, such as adjusting the wallet balance.

2. Fraudulent Transactions

• Report Unauthorized Activity: If you notice any unauthorized transactions in your wallet, please notify us immediately at support@happyclubrides.com. After investigation, we will take the necessary steps, including freezing the wallet and reviewing the transaction for potential refunds, if applicable.

Ride Services

1. Ride Cancellations and Refunds

• Cancellation Before Pickup: If you cancel your ride before the driver has been dispatched or within the cancellation window (typically 5 minutes after booking), you will receive a full refund of the ride fare, which will be credited to your wallet.


• Late Cancellations: If you cancel your ride after the driver has been dispatched or outside of the cancellation window, a cancellation fee may be applied, and only the remaining balance will be refunded to your wallet.


• Driver No-Show: In the event that the driver fails to arrive or cancels the ride, you will receive a full refund of the ride fare, credited back to your wallet.

2. Issues During the Ride

• Service Complaints: If you experience any issues during your ride (driver misconduct, vehicle condition, or incorrect charges), please report the issue within 24 hours after the ride at support@happyclubrides.com. Refunds or compensation will be considered on a case-by-case basis.


• Refund Eligibility: Refunds for ride services will generally be issued as credits to your HAPPYCLUBRIDES wallet. In special circumstances, we may offer refunds to your original payment method upon review.

Refund Timeframe

• Wallet and ride refunds typically take 3-5 business days to process. If the refund is applied to your wallet, it will reflect instantly once approved.


• For refunds to your original payment method, please allow 5-7 business days depending on your bank or payment provider.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to us at:

Email: support@happyclubrides.com
Phone: +1-868-327-4137
Address: #10 Emerald Lane, Ramgoolie Road, North Cunupia, Trinidad and Tobago, Postal code: 520101