Privacy Policy Happy Club Rides Services' mission is to provide a reliable and secure personal transportation service that makes convenient and comfortable everyday travel possible. However, to make this possible, We are obliged to collect, use, and sometimes share the details you provide us. This Privacy Policy document is intended to assist you in understanding how Happy Club Rides Services uses the information you provide us with. It also helps you know how to utilise the options and rights available to you regarding your personal information. 1. The policy scope and application 2. Collection of your personal information. 3. How we use your personal information 4. How we share your personal information. 5. How we store & secure your personal information. 6. Your choices 7. Minor's data 8. Security Precautions 9. Links to third-party websites 10. Changes to this privacy policy 11. Contact us 1. The Policy Scope and Application. This privacy policy applies to all Bulbul users who have access to our services, including users ("passengers") and drivers (including current drivers and applicants). It is also applicable to all Bulbul platforms and services, such as our application, website, and features (collectively, the "Happy Club Rides Platform"). You also need to realize that your usage of the Bulbul Platform is likewise governed by our terms and conditions (specified separately). This policy applies to: Passengers: Persons who seek or get transportation, including those who receive transportation requested by someone else. Hosts: Drivers who offer Passengers transportation either directly or via associated transit firms. This privacy policy also applies to additional personal data collected by Bulbul in conjunction with its services. For example, we may collect contact information from persons who utilize Happy Club Rides Services for Business accounts, private details from those who begin but do not finish driver applications, or other personal data concerning our mapping technology and services. Our operations are governed by the laws of the jurisdictions in which we operate. It implies that we will only partake in the actions detailed in this notice in specific regions if the laws of that regions permit it. If you are curious about our practices in a particular geographical location, please contact us. 2. Collection of Your Personal Information. When you use the Happy Club Rides Platform, we gather the information you give and your app usage and device information. We also collect information about you from third-party services and optional programs that you might engage with. We may combine all this supplementary information with any data we have on file for you. A brief about information collection: 1. Data provided by users during sign-up processes. 2. Data generated while service usage examples include data regarding location, app usage, and device data. 3. Data collected from other users or account owners, affiliates and partnered service providers, and government agencies The following is a list of the sorts of information we gather about you: Information You Provide Us. We gather the information that you submit to us directly via your use of our Service. It may involve signing up or updating your account, requesting on-demand services, engaging with customer care, or otherwise connecting with us. Your name, email address, contact information, mailing address, profile image, means of payment, financial and credit card information, and the data we collect may include any other information you want to submit. Please be aware that we do not intentionally collect, store, or maintain personal information from minors under 18 via the Services. We require all users to indicate that they are at least 18 years old. Account Registration. We gather the information you provide us when you open an account with Happy Club Rides. It may include your name, email address, contact details, date of birth, and payment details (along with billing details). You can opt to share extra information for your Passenger profile with us. It may involve a photo or stored addresses (e.g., home or work), as well as set up other preferences (such as your preferred pronouns). Driver Information. Suppose you want to join our platform as a Driver. In that case, we will capture the data you provide in your application. It may include your name, email address, contact details, date of birth, profile photo, mailing address, government identification number (such as your social security number), driver's licence information, vehicle information, and car insurance information. We gather payment details that you offer us, such as bank routing numbers and tax information. Depending on where you wish to drive, we may additionally need an additional business licence or permit information, as well as other information to administer driving and programs in that region. We may require more information from you once you become a Driver, such as information to verify your identity (like a photo). Demographic Data. We may gather demographic information about users, such as through user surveys. We may also acquire demographic information about users from third parties in some geographical locations. We may also deduce demographic data from other information gathered from users. For example, when enabling features that allow women to give or receive services from other women, we may assume gender based on their first name. Ratings and Feedback. We gather all of the information you offer in your comments when you rate and submit feedback about Passengers or Drivers. Communications. We gather whatever information you supply, including the contents of any messages or documents you provide us, regardless of whether you connect with us or we connect with you. Travel Information. Users of our platform who frequently use our service provide us with travel information, such as the times and dates of planned flights, hotel, or vehicle rental arrangements. We gather the following information: 1. When users voluntarily enter their information into the Happy Club Rides Services app; or 2. Via travel-related email confirmations if users have granted us access to their Gmail accounts. Information We Collect Based On Your Service Usage. When you use our Services, we collect personal information and demographic information. It includes personal details, mobile details, time zone setting, device location, transaction information, age/birth date, browsing history information, searching history information, and registration history information. We also use GPS technology to determine your current location. Some of our location-enabled Services require your data for the feature to work. If you wish to use the particular feature, you will be asked to consent to the data being used for this purpose. Location Information. The Happy Club Rides Platform gathers coordinates and location data (including GPS and Wi-Fi data) in multiple ways. It depends on your Happy Club Rides Services app settings and permission settings, along with whether you are a passenger or driver: Passengers: When you launch and use the Happy Club Rides Services app, we record your device's exact coordinates. It is valid even when the app operates in the background when you request a trip until it finishes. Happy Club Rides also constantly monitors the precise location of scooters and e-bikes. We collect data to boost the use of our applications, such as improving pickups, enabling safety features, and preventing and detecting fraudulent behaviour. Drivers: When you launch and use the app, we gather your device's precise location, including when the application operates in foreground or background in driver mode. We also record the exact location after you quit driver mode for a brief period to detect ride events. We keep collecting until a reported or identified incident is no longer active. We gather drivers' approximate location data for various reasons, including enabling rides, enabling ride tracking and safety features, preventing and detecting fraud, and meeting regulatory requirements. Usage Information. We gather information on how users engage with our services and your overall usage of the Bulbul Platform. Data such as access dates and times (date, time, destination, duration, itinerary, payments, and whether or not you used a promo code), program features or pages accessed, app crashes and other system activity, and browser type are all included. We may also collect data on third-party sites or services visited before interacting with our services, which we may utilize for marketing purposes. We also collect information on your interactions with our platform. It includes apps and websites, such as the pages and content you see, as well as the dates and times you use it. Device Information. We gather information regarding the devices you are using to access the Happy Club Rides Platform. This information includes the device model, IP address, browser type, operating system version, carrier and manufacturer identity, permission preferences and preferred settings (language), application installations, device identifiers, advertising identifiers, and push notification tokens. Communications between Passengers and Drivers. We cooperate with a third party to facilitate phone conversations and text messaging between passengers and drivers without disclosing either party's contact information. However, suppose we employ a third party to offer the communication service. In that case, we collect information about these conversations, such as the participants' phone numbers, the date and time, and the contents of SMS messages. We may also record the contents of phone conversations conducted over the Bulbul Platform for security reasons. Still, we will always notify you before the call begins. Address Book Contacts. You can adjust your device permissions to grant Bulbul access to your contact lists. You can also direct Happy Club Rides to access your contact list, for example, to help you refer friends to Bulbul. Once you do this, we will access and keep the names and contact data of individuals in your address book. You may enable Happy Club Rides access to your contact lists, for example, to assist you in referring friends to Bulbul. We will save the names and contact information in your address book if you do this. Cookies, Analytics, and Third-Party Technologies. To better understand how you browse our platform, we gather information using "cookies." Cookies allow us to make your Bulbul experience secure, learn what is popular, enhance your site experience, offer you better advertisements on other sites, and remember your preferences. Cookies can be defined as plain text files that web servers installed on your device. They preserve basic details and assist websites and applications in recognizing your browser. Happy Club Rides Platform may employ both Session cookies and permanent cookies. When you exit your browser, a session cookie is immediately deleted. After you shut your browser, a permanent cookie remains and may be retrieved each time you use the Happy Club Rides Platform. You should adjust the settings tab of your web browser(s) to update or change your cookie settings. You should realise that if you remove or refuse to accept our cookies, you may be unable to use certain aspects of the Happy Club Rides Platform. Cookies are used on our website to differentiate you from other users. It enables us to provide you with a positive browsing experience while also enhancing our website and our services. You consent to our usage of cookies by accessing and browsing our website. We may also enable companies to offer audience measurement and analytics services on our behalf and display advertising on our behalf throughout the Internet and track and report on the performance of such commercials. Cookies, web beacons, SDKs, and other technologies may be used by these organisations to identify the devices used by users to our websites and when they visit other online websites. Information We Collect From Third-Party Sources. We may also collect your data from other sources and combine it with the personal details obtained from you or collected via our Services. As an example: • Suppose you choose to register or sign in to the Happy Club Rides Platform through a payment provider or social media provider (like Twitter or Facebook). Or you interact with a separate online entity that utilizes our API (or vice versa). In that case, we may collect data about you or your contacts from that online entity. • We may collect data about you from your employer if your employer uses our service. • When you request on-demand services, our drivers may offer us a User rating after providing services to you. • Suppose you interact with our services as a driver. In that case, we may clink such information with personal details obtained from you as a user or passenger. Third-Party Services. Third-party providers supply us with information that we require for fundamental parts of the Happy Club Rides Platform and extra services, programs, loyalty rewards, and promos that can improve your Happy Club Rides experience. Examples of third-party services include background verification providers, insurance partners, financial service providers, marketing service providers, and other businesses. Concierge Services. We allow businesses or other organisations to book rides for others. Therefore, if another company orders you a trip through Happy Club Rides Services, they will supply us with your contact information and your ride's pick and drop locations. Referral Programs. Friends help friends use the Bulbul Platform. Suppose someone refers you to Happy Club Rides Services. In that case, we will collect information about you from that referral, including your name and contact information. Other Users and Sources. We may collect your data from other users or public sources, such as law enforcement, insurance, the media, or passersby. We may supply us with information about you, such as part of an inquiry into an event, or assist you. 3. Use of Your Personal Information. We utilise your personal information for the accompanying purposes: 1. Offer services through the Happy Club Rides Platform; 2. Manage the Bulbul Platform's and its users' security and safety; 3. Establish and manage the Happy Club Rides Services community; 4. Provide customer care service; 5. Enhance the Happy Club Rides Platform; and 6. Give adequate responses to legal procedures and responsibilities. Offer Services through the Happy Club Rides Platform. We use the personal details you provide to make our platform more accessible, useful, practical, and worthwhile. We utilise your personal information to achieve this by: • Authenticating your identity and maintaining your account, preferences, and interests; • Connect to your rides and keep track of their progress. • Price calculations and payment processing • Allow passengers and drivers to communicate about their journey and select whether or not to share their whereabouts with others. • Connect with you regarding your experiences with our platform; • Gather comments about your background; • Support extra services and initiatives in collaboration with other parties; and • Organize competitions, prizes, and other promotional events. Manage the Happy Club Rides Platform's and Its Users' Security and Safety. Our platform is focused on providing you with a safe and comfortable experience. We utilise your personal details to do this by: We use your details to do this by: • Check to see if the drivers and their cars fulfil the safety criteria. • Investigation and resolution of events, accidents, and insurance claims • Advocate safe driving and prevent risky behaviours. • Detect and prevent fraud; and • Report and block malicious and fraudulent users from our platform. Establish and Manage the Happy Club Rides Services Community. Happy Club Rides Services strives to be a helpful member of the community. We use your information for the following purposes: • Inform you about upcoming events, discounts, polls, and campaigns; • Customize and deliver information, experiences, interactions, and advertising to promote and expand the Happy Club Rides Platform; and • Assist in the facilitation of donations made through our Platform. Provide Customer Care Service. We strive hard to give you the most incredible experience possible, assisting when you need it. To accomplish this, we will use your information to: • Investigate and help you in addressing any problems or concerns you may have about our Platform; and • Offer you support or communicate to you. Enhance the Happy Club Rides Platform. We are always dedicated to enhancing your experience and coming up with new and valuable features. To accomplish this, we utilize your personal information to: • Conduct research, testing, and analysis; and • Create new goods, specifications, collaborations, and services; • Prevent, detect, and fix software and hardware defects and problems; and • Our operations and processes, including security standards, are being monitored and improved. Give Adequate Responses to Legal Procedures and Responsibilities. The law, government agencies, or other regulatory authorities may place demands and responsibilities on us concerning the services we aim to provide. We may need to utilise your personal information to react to such requests or obligations in such a case. 4. How We Share Your Personal Information. We never sell any of the details you have shared with us. However, we may have to share your personal information with other users, third parties, and service providers for the Happy Club Rides Platform to function correctly. This section describes when and why we disclose your personal details. A brief overview of what we will discuss in this section: • With drivers for them to perform the services you have requested. For example, we may share your name and pick and drop locations with the drivers; • With third parties aimed at providing you with the desired service via a partnership or promotional campaign run by a third party or us; • With external parties you want to share your personal information with, such as other apps or websites that use our API or integrate our Services, or those whose API we use or service we integrate; and • Further, we can disclose your details with your company (or similar entity) and any relevant third parties involved by your employer or us if you participate in any of our technology solutions. A. Sharing Between Happy Club Rides Services Users: Riders and Drivers. Passenger Details Shared With the Driver. Once we get a ride request, we communicate the passenger's pickup location, name, profile photo, ratings, passenger stats (an estimated number of rides and years as a riders), and information the passenger puts in their passenger profile with the driver (pronoun preferences). We communicate the passenger's destination with the driver's destination. It also includes any extra stops the passenger enters into the Happy Club Rides Services app upon pickup and throughout the journey. We eventually share the passenger's rating and comments with the driver once the ride is completed. (When we share ratings and comments with drivers, we erase the passenger's name, but a driver may be able to identify the passenger who submitted the rating or feedback.) Driver Details Shared With Passenger. Once a driver accepts a request for a ride, we will share with the passenger the driver's name, profile photo, pronoun preference, ratings, real-time coordinates, vehicle details, and licence plate. Furthermore, we will also disclose other information in the Driver's Happy Club Rides Services profile. It may include the information drivers choose to add (such as the country flag and why you drive) and Driver statistics (an estimated number of years and a total number of rides being a Driver). Although we facilitate communication between passengers and drivers to schedule a pickup, we do not disclose your actual phone number or other contact information with other users. Report a lost or recovered item to us. We will try our utmost best to match you with an appropriate passenger or driver, including exchanging basic contact information with your permission. Shared-ride Passengers. To guarantee passenger safety, when passengers use the Bulbul's Shared Ride or Carpool service, we share each passenger's name and profile picture. Passengers may also view each other's pick and drop locations as part of getting to know the route when sharing a trip. Rides Requested or Paid For By Others. You may take rides that others paid for or requested. Suppose you take such rides via your Bulbul Taxi Services' Business Profile account. In that case, a coupon, code, a subsidized program (government or transit), a promotional code, or a corporate credit card associated with another account; or you take such a ride where a standard user requests or pays for you, we may share selected or all of your ride details with that party. It includes the date, time, charges, ratings, rides region, and pick and drop location of your ride. Referral Programs. If you recommend someone to the Happy Club Rides Platform, we will notify them that you were the referral source. If another user recommended you, we might share information about your Happy Club Rides Platform usage with that person. A referral source, for example, may get a bonus if you join our platform or complete a specific number of trips and provide such information. B. Sharing With Outsider Service Providers for Business Purposes. Based on whether you are a passenger or a driver, we may disclose the following categories of your personal details for commercial purposes to provide you with a range of features and services through our platform: • Personal identifiers including your name, mailing address, email address, contact details, birthdate, government identity number (SSN), information about your license, vehicle, and insurance; • Information regarding finances, such as bank routing numbers, tax identification numbers, and any other payment details you send us; • Commercial data such as ride details, driver/passenger statistics and comments, and driver/passenger transaction history • Online activity data, such as your IP address, browser, OS version, service provider and manufacturer, device details, and mobile network details; and • Details regarding your geographic coordinates and daily itinerary. We reveal the above described personal information to service providers for the following commercial reasons: • Managing and fixing your Happy Club Rides Services account; • Scheduling or completing trips; • Offering customer care • Processing transactions for passengers; • Processing applications and transactions for passengers; • Validating user identities; • Preventing and detecting fraud; • Handling insurance claims; • Advocating driver loyalty and advertising campaigns; • Providing promotional activities and marketing services to Happy Club Rides Services; • Providing funding/investments; • Providing on-demand emergency services; • Providing analytics services to Happy Club Rides Services; and • Conducting intrinsic research to develop the Happy Club Rides Platform. C. For Legitimate Reasons and To Protect the Happy Club Rides Platform. We retain the right to share your personal details to comply with a legal requirement or if we believe that sharing your information is justifiably necessary or appropriate to: • Conform with any relevant federal, state, or municipal rule or policy, civil, criminal, or regulatory investigation, legal procedure, or enforceable governmental request.; • Comply with legal procedures (for example, a search warrant, subpoena, summons, or court order); • Enforce our Terms of Service; • Cooperate with law enforcement agents in the investigation of behaviour or activities that we suspect, in good faith, may infringe on federal, state, or municipal law; or • As necessary or authorised by law, we will enforce or defend legal claims, safeguard against injury to our rights, property, interests, safety, or the rights, property, goods, or safety of you, third parties, or the public. D. In Connection With Sale or Merger. We hold the right to share your personal information in the course of arranging or in association with a change in corporate control. It may include a reorganisation, merger, or sale of our properties. E. Upon Your Further Direction. We may share your details with your consent or at your direction to communicate with a third party or for other purposes. 5. How We Store & Secure Your Personal Information. We save your information for as long as it is required to deliver the Happy Club Rides Services to you and other users. It implies that we store your profile information for as long as you have an account with us. We keep transactional data like rides and payments for at least seven years to guarantee we can fulfill legal business activities like accounting for tax obligations. We take reasonable and acceptable steps to safeguard your personal information. However, no a security solution can be guaranteed to be 100 percent effective. We cannot ensure the protection of your information, including against unauthorised invasions or third-party activities. Happy Club Rides Services does not sell our users' personal information and details with our affiliates or third-party associates for commercialised marketing, except with users' explicit consent. We may use the data we gather, including data from advertising partners, to customise and optimise marketing communications (including advertisements) that we deliver on and off Happy Club Rides's apps and websites, including based on user location, usage of Happy Club Rides's Taxi services, and user preferences and settings. For example, to customise and optimise our advertisements, we exchange user data (such as hashed email addresses, user information, device, or user identifiers) with social media platforms like Facebook, Instagram, and TikTok. Happy Club Rides Services discloses users' personal information and details because they are crucial for fulfilling our responsibilities under our terms of service and privacy notice. These documents represent our legally binding contractual relationship with the user. Furthermore, disclosing personal information may also be necessary for legal purposes involving Happy Club Rides Services, its users, and other affiliated entities. 6. Your Choices Happy Club Rides Services allows you to view and erase your personal information and exercise other data rights that offer you control over your personal information. Marketing and Opting Out. When we seek information about the visitor, Happy Club Rides Services gives passengers and drivers the option to receive messages from our partners and ourselves. You may request that we not handle your data for marketing reasons and delete it from our database, that you do not get future messages, or that you no longer receive our Services. Access to Information. You have the right to access information kept on you under the policy. In line with this privacy policy, you may utilize your access rights. Each application for access to and deletion of personal details will be subject to a charge of 5$; this will cover our expenses in providing you with pieces of the information we possess. Changes to This Notice. We hold the right to change or update this privacy notice at any time we deem fit. Suppose we make material changes to how we process your details or our privacy policies. In that case, we will notify you via services or other methods, such as email. Your continued use of the Services Following such notification represents your acceptance of the modifications. We recommend you consult our privacy policy regularly for the most up-to-date information on our privacy practices. For All Users: Email Subscriptions. You can unsubscribe from our lucrative or marketing communications at any time by clicking the unsubscribe link in those messages. We will strive to offer you transactional information continuously. Relationship emails regarding your Happy Club Rides Platform usage. Push Notifications. You may turn off push notifications in your device's settings. Please keep in mind that withdrawing from getting push notifications may influence how you use the Happy Club Rides Services application (such as receiving a notice that your ride has arrived) Profile Information. By signing in to your account settings and profile, you may examine and modify the specific account information you have decided to add to your profile. Location Information. You may block your smartphone from sharing location information by changing the system settings on your device. However, if you do, Happy Club Rides Services may not provide you with our complete variety of features and services. Cookie Tracking. You may change your browser's cookie settings. Still, suppose you remove or refuse to accept our cookies. In that case, you may be unqualified to access some aspects of the Happy Club Rides Platform. Do Not Track. Your browser may provide you with a "Do Not Track" option. It enables you to notify the website, web applications, and service providers that you do not want them to detect your online activity. At the moment, the Bulbul Platform does not accept Do Not Track requests. Deleting Your Account. We will be unable to deactivate your accounts in specific circumstances, such as if there is a problem with your account involving integrity, security, or deception. After deleting your account for legitimate business purposes or meeting with applicable legal responsibilities, we may store certain information. For example, we may hold your data to handle open insurance claims. Or we may be required to keep your information to resolve an available legal claim. When we get such information, we do it to prevent it from being used for other reasons. 7. Minor's Data. Happy Club Rides Services is not intended for minors. We do not intentionally collect personal information from children under the age of 13. Let's come to learn that someone under the age of 13 has provided us with personal information. We will take stringent measures to remove such information. Please notify us if you suspect a child under 13 has provided us with personal information. 8. Security Precautions. Your Happy Club Rides Services profile is password-protected, allowing only you and approved Bulbul Taxi Services personnel access to your account information. Our employees will never aggressively contact you and request personal account information, including your password. Moreover, Happy Club Rides Services undertakes utmost effort to protect the security of your personal details on its system. Happy Club Rides Services has employees committed to upholding our privacy policy and other privacy measures, evaluating Web security regularly, and ensuring that every Happy Club Rides Services employees are aware of our security procedures. Regretfully, there is no way to ensure that data transfer via the Internet is completely safe. As a result, we cannot warrant the safety of any personal details you send to us, and you're doing it at your own discretion. If you have any additional questions about this matter, please see our customer terms of service. Happy Club Rides Services expressly disclaims any liability that may occur if any other people access the Personal Data you give to Happy Club Rides Services, to the extent authorised by relevant legislation. 9. Links to Third-Party Websites. Links to third-party websites may appear on the Bulbul Platform. These websites' privacy policies may differ from ours. We are not responsible for such websites' policies, and we urge that you read them. If you have any queries about those websites' privacy policies, please contact them directly. 10. Changes to This Privacy Policy. We can choose to amend this policy at any time as our platform improves and privacy laws change. We will inform users if we make material changes, via the Happy Club Rides Services application or by other means, such as email, in advance. In addition, we will update it online. If we make a significant modification, we will notify you of all the changes. When you use Happy Club Rides Services, you agree to the most recent terms of this policy. We urge users can consult this notice regularly for the most up-to-date information on our privacy policies. To the extent permitted by law, the use of our services following a change indicates consent to the revised policy. 11. Contact Us. Any comments, queries, complaints, or issues you may have regarding your privacy or anything in this policy, including if you require this policy in an alternate version, recommend reaching out to us.